TECH SUPPORT
We're here to help!
- Most of the answers you’re looking for can be found in the 'Manuals & Support' tab of its AxialAdventure.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page. Go to the product page and scroll down to the Quick Links.
- Check out the Hot Topics above for a list of FAQs.
- Use our chat option if available or reach out to us through the Contact Us form.
To process a warranty claim, please send an email to productsupport@horizonhobby.com and provide the following information:
- Your complete name and shipping information
- Product number and item description
- A clear and legible photo of your Purchase Receipt attached to the email.
- A clear photo of your item showing any relevant details
* please confirm your product is still under warranty before submitting a request. Warranty conditions can be found in the product manual included with your purchase or in the manuals section of the individual product page.
When sending an item into our service center we ask that you:
- Complete a Service Request Form including a description of the issue
- Include a printed copy of the Service Request Form along with your item
- If the item is within the manufacturer's warranty period include a dated sales receipt (copies are acceptable)
- Follow this link and click on "Click Here to Ship Us Your Product for Repair".
This web page also includes estimated service turnaround times as well as a link to check the status of your repair.
If the replacement part we are sending you is on backorder, you can follow the status by periodically checking the product page. Unless the stock status reads "In Stock", then availability has not changed.
Items that are discontinued are no longer in production. We apologize for the inconvenience. It may be worth checking a third-party online retailer or used hobby markets for these items.
If you have any technical questions about your product, most of the answers you’re looking for can be found in the ‘Manuals & Support’ tab of its AxialAdventure.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page.
| On-Line Chat & Email Support Hours | |
|---|---|
| Monday-Friday: | 9 A.M. – 7 P.M. CST |
| Saturday | 10 A.M. – 6 pm |
| Sunday: | 10 A.M. – 6 pm |
Have RC Product Questions not answered below? Our staff is available to help you. Contact our support team.
AXIAL PRODUCT SUPPORT & SERVICE
Click on the title below to learn more. Need your product serviced? Click here to visit our Service Center.
- Included Transmitter and Receiver
Required Items
Brad shows us how to bind your Axial SCX24
- No items required
Required Items
Brad shares key features about the New 2-in-1 unit (HRZ00015) and 4ch transmitter(HRZ0001) for your Axial SCX24
- 0.05mm Hex Wrench
- Needle Nose Pliers
Required Items
Brad shows us how to switch out the steering servo in your Axial SCX24
- Double sided tape
Required Items
Brad shows us how to switch out your ESC/RX in your Axial SCX24
- 0.05mm Hex Wrench
- 1.5mm Hex Wrench
- 4mm Nut Driver
Required Items
Brad shows us how to replace the motor in your Axial SCX24
- N/A
Required Items
Brad shows us different wheel options and what to look for
- Body Reamer
- 1.5mm Hex Wrench
- 2.0mm Hex Wrench
- Magic Marker
- Scotch Tape
Tools Needed
Brad shows us how to install a led light bar on your Axial SCX6
- Your DX5c or DX5 Rugged
Tools Needed
Brad shows us how to bind/program the Axial Carpa 4WS using a DX5c or DX5 Rugged
- Your DX5 Pro
- Optional 3D Printable Thumb-Steering Control Knob
Tools Needed
Brad shows us how to bind/program the Axial Capra 4WS using the DX5pro
- Channel Locks
- 8mm Nut Driver
- 2.0 Hex Wrench
- 2.5 Hex Wrench
- 3mm Hex Wrench
Tools Needed
Brad shows us how to set the endpoints on the two speed servo in the AXIAL SCX6.
- Compatible LiPo Battery
- Your Transmitter
Tools Needed
Brad shows us how to set the endpoints on the two speed servo in the AXIAL SCX6.
- Compatible LiPo Battery
- Your Transmitter
Tools Needed
Brad shows us how to calibrate the Firma 120Amp esc in the AXIAL SCX6.
- 10mm Nut Driver
- Battery Mount with Straps and Hardware
Tools Needed
Brad shows us general tips about your Axial SCX6
- 2.5mm Hex Wrench
- 2.0mm Hex Wrench
- Loctite Threadlocker
- 1/5 Scale Servo
- Included Accessory Bag with Your SCX6
Tools Needed
Brad shows us how to install a 1/5 scale servo into your Axial SCX6
- 2.5mm Hex Hex
- 10mm Wheel Wrench
- King Shock Collars
- King Lower Shock Caps
- King Shock Caps
Tools Needed
Brad shows us how to convert your stock shocks into replica King shocks on your Axial SCX6
- No tools needed
Tools Needed
Brad shows us tips on installing our SCX10III RTR Body
- 1.5mm Hex Wrench
Tools Needed
Brad shows us how to install rock lights
- 1.5mm Hex Wrench
- 2.0mm Hex Wrench
- Side Cutters
- Hobby Knife
Tools Needed
Brad shows us how to install the light bar
- 1.5mm Hex Wrench
- 2.0mm Wrench
- Side Cutters
- Hobby Knife
Tools Needed
Brad shows us how to install bucket lights
- 1.5mm Hew Wrench
- 2.0mm Hew Wrench
- 2.5mm Hex Wrench
- 8.0mm Nut Drive/Wheel Wrench
- Flathead Screw Driver
- Pliers
Tools Needed
Brad shows us how to open the Diffs
- 1.5mm Hew Wrench
- 2.0mm Hew Wrench
- 2.5mm Hex Wrench
- 8.0mm Nut Drive/Wheel Wrench
- Flathead Screw Driver
- Pliers
Tools Needed
Brad shows us how to replace the axles
- 2.0mm Hew Wrench
Tools Needed
Brad shows us how to replace the RYFT servo
- 2.0mm Hew Wrench
Tools Needed
Brad shows us how to Bind and Calibrate
- 2.0mm Hew Wrench
Tools Needed
Brad shows us how to Access the Receiver Box
- Pans
- Dye
- Towels
- Tongs
- Protecive Clothing
Tools Needed
Brad shows us how to dye parts
- 2.0mm Hex Wrench
- Needle Nose Pliers
Tools Needed
Brad shows us how to install a servo saver
- 2.0mm Hex Wrench
Tools Needed
Brad shows us how to mount an aftermarket body
- 2.0mm Hex Wrench
- 2.5mm Hex Wrench
- Needle Nose Pliers
Tools Needed
Brad shows us how to install a Two-speed tranny
- 2.0mm Hex Wrench
Tools Needed
Brad shows us how to adjust the Dig Servo
If you have any technical questions about your Horizon Hobby product, most of the answers you’re looking for can be found in the ‘Manuals & Support’ tab of its horizonhobby.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page.
Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice)
Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*.
*Restrictions:
Products Purchased from HorizonHobby.com: Horizon provides service for proprietary and exclusive-brand products purchased from this website by consumers in the United States. If you live outside of the United States, please contact our product support staff before sending in any product for repair to ensure we are able to repair and send your product back to you. For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product.
Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information.
Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries, Horizon offers international shipping, provided the product is compliant in the country where you live and use the product. Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.
Products Purchased from Retailers in These Countries can be Serviced:
| Andorra | Denmark | Hong Kong | Luxembourg | Romania | United Kingdom |
| Argentina | Dominican Republic | Hungary | Macao | San Marino | Venezuela |
| Australia | Ecuador | India | Mexico | Singapore | |
| Austria | El Salvador | Indonesia | Monaco | Slovakia | |
| Belgium | Estonia | Ireland | Netherlands | Slovenia | |
| Bulgaria | Finland | Israel | New Zealand | Spain | |
| Canada | France | Italy | Nicaragua | South Korea | |
| Chile | Germany | Japan | Panama | Sweden | |
| China | Greece | Jersey | Peru | Switzerland | |
| Colombia | Guatemala | Latvia | Philippines | Taiwan | |
| Costa Rica | Guernsey | Liechtenstein | Poland | Thailand | |
| Czech Republic | Honduras | Lithuania | Portugal | Turkey |
- All items should be packed to assure no damage is incurred during shipping. Please ensure all packages and avoid shipping methods or carriers that do not provide tracking. All merchandise is the responsibility of the shipper until it arrives to Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit.
- Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon. Warranties apply only to the original purchaser and are not transferable. Collateral damage is NOT covered by the manufacturer's warranty. Horizon is not responsible for any loss of data or information associated with the service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
- All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping, and other fees are your responsibility. Nonpayment can result in the confiscation of equipment.
- The customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of products.
- Horizon service is limited to Product compliant in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Products for a period of 60 days from notification, after which they will be discarded.
